Customer Service and Support

All TrippNT products are made in the USA and come with a 100% Total Replacement Lifetime Guarantee.

Repair or Replace

TrippNT will repair or replace products that break under intended use and without negligence or misuse. Click the button below to report an issue with your order or product.

Report a Product Issue

Product Returns

All products purchased directly from the TrippNT website can be returned in the 14 days following its purchase. Product arrived damaged or broken? Fill out the "Repair or Replace" form to work with customer support on replacement products and parts.

Submit a Return Request

Feedback Program

Interested in sharing your experience with TrippNT products?
Your feedback helps us continually improve our offerings--let us know what you think!

Start Survey

New Product Request

Looking for a custom storage or organizational solution? We can help you design and create your ideal product. To get started, please fill out this form and tell us more about your project. We will get back to you with a quote and a timeline as soon as possible.

Request a New Product

Frequently Asked Questions

Do you ship outside the contiguous 48 states?

To ship a TrippNT product to Alaska, Hawaii, or Outside the US please call 1-800-874-7768 or email to receive a shipping quote.

Lift Gate and Inside Delivery Shipping options are available for an additional fee. Please call 1-800-874-7768 or email to have these services added to your order.

TrippNT highly encourages our customers to ship through our carriers to guarantee safe and speedy delivery, however if you would still like to ship through your carrier please contact us at 1-800-874-7768 or email

*Please note that if a shipment damage occurs while on a non-TrippNT shipping account you will be required to file a damage claim and submit a new PO for a replacement product.

You can find replacement D20 and Body Keys for sale on our website. For other key types, contact us at 1-800-874-7768 or email for replacements.

TrippNT offers facility tours focusing on our lean approach to manufacturing. If you would like to see how we are improving today for a better tomorrow please email or visit our TrippNTours page to schedule your tour. 

TrippNT has the capability to design and manufacture custom OEM products. However there are associated engineering fees and minimum order quantities.

Please visit our Custom Manufacturing page or email for more information.

All of TrippNT’s products are shipped directly from our manufacturing facility in Kansas City, MO.